Support
Supported Engines
The following list shows the supported engines, their corresponding plugin versions, and the current maintenance level from Recursoft. Support for specific engines is determined by Recursoft and any applicable support agreements.
Users should expect that any updates the Marketplace product receives will be for the latest engine, whereas project licensees may receive updates for more than one engine. Please review the licensing page for more information.
Please note that when a new engine version is released, a compatible plugin version may not be available immediately.
| Unreal Engine | Pro Plugin Version (Marketplace) | Pro Plugin Version (GitHub) | Maintenance Level |
|---|---|---|---|
| 5.5 | 2.9.2 | 2.9.2 | Public |
| 5.4 | 2.8.4 | 2.8.4 | Private |
| 5.3 | 2.8.4 | 2.8.4 | Private |
| 5.2 | 2.8.1 | 2.8.2 | End of life |
| 5.1 | 2.8.1 | 2.8.2 | End of life |
| 5.0 | 2.7.5 | 2.7.5 | End of life |
| 4.27 | 2.7.5 | 2.7.5 | End of life |
| 5.0 EA | 2.7.4 | 2.7.4 | End of life |
| 4.26 | 2.6.3 | 2.7.4 | End of life |
Maintenance Definitions
Public
This engine may receive plugin updates either in the form of hotfixes or new features. When an engine is nearing EOL it will likely only receive critical hotfixes, if any. An older plugin version is not supported once a new plugin version is released on that engine.
Private
The plugin can be maintained privately for a given engine and plugin version through a support agreement with Recursoft.
End of Life
The plugin on this engine will no longer receive any updates or support of any kind. Depending on the engine it may still be eligible for private maintenance through a support agreement.
Engine Compatibility
Each engine CL (changelist) has the potential to impact Logic Driver. Some examples are API changes, behavior changes, or engine bugs. Even if a version of the plugin compiles on an engine, that does not mean there aren't other serious issues -- including data loss. Each version of the engine should be thoroughly tested with the plugin.
Please view the Engine Compatibility Guide for more information.
Preview Engines / In-Development Engines
The GitHub repository may have preview branches available, but unreleased engines are not publicly supported. If a studio is using an in-development engine and requires support with Logic Driver, they may enter into a support agreement and provide the CL of the engine so a proper plugin version can be produced, tested, and continue to receive compatible bug fixes.
Plugin Versioning
- Major/Minor updates include new features, major enhancements, API changes, behavior changes, bug fixes, and deprecations.
- Patch (hotfix) updates include bug fixes and minor enhancements.
- Some features may not be possible on all maintained engine versions due to engine differences.
Support Agreements
Support agreements require an applicable license.
| Support Agreement | Standard Support (Email) | Premium Support (Slack) |
|---|---|---|
| Includes | Two business day initial response on critical issues (not resolution). | Priority Resolution / Private Maintenance / Custom |
Contact sales@recursoft.com for support agreement inquiries.
Support Agreement Information
Overview
The support agreement is a contractual obligation to provide product support. Email support should be directed to support@recursoft.com.
Private Maintenance (Premium)
A specific version of the plugin may enter into maintenance on a specific version of the engine. Plugin and Engine need to be approved by Recursoft.
Relevant and compatible hotfixes will automatically be cherry-picked to this branch and tested at the same level as public maintenance branches.
When is Private Maintenance Helpful?
- If your studio is operating on an unreleased version of the engine, such as ue5-main. Especially so if you are on a specific CL and cannot update to another CL easily.
- If your studio is on an outdated version of the engine that is no longer being publicly supported and you want an updated and tested version of the plugin.
- Each engine CL has the capability of impacting Logic Driver. This could be API changes and deprecations, behavior changes, or engine bugs. Sometimes this only impacts specific platforms. In private maintenance a plugin version can be introduced for this engine and tested appropriately on multiple platforms.
- Please note that it's possible certain issues may be engine related and could require updating your engine to -- or cherry-picking -- another CL. For example, CL 22204204 introduced a blueprint compiler bug impacting Logic Driver, which was fixed in CL 22277781.